Base64 Privacy Policy — How We Protect Your Data
This Privacy Policy explains how the base64 platform collects, uses, stores and protects the personal information of users in Malaysia. We are committed to handling your data responsibly, transparently and securely.
Updated: 2026 | Applies to all registered base64 users in Malaysia.
1. Information We Collect
We only collect the information necessary to provide Malaysian users with a safe, accurate and efficient service.
Account Information
During registration, we collect your full name, email address, phone number, date of birth and encrypted password. This information is required to verify your identity, process transactions in MYR and comply with customer identification requirements under Malaysian law.
Payment Information
For MYR deposits and withdrawals, we record the payment method used, partial account numbers (not full numbers), transaction history and verification status. Full card details are never stored on our servers — they are processed through registered payment providers that comply with international security standards.
Device & Browser Information
When you access the base64 platform via mobile phone or web browser, we automatically record your IP address, device type, operating system, browser type and general usage data. This information is used to detect fraudulent activity, ensure login security and improve the user experience across different devices.
Platform Usage Data
We record in-platform activity such as matches viewed, bets placed, session duration, features used and user feedback. This data is used in aggregate to improve platform functionality, surface relevant content and identify abnormal usage patterns.
2. Why We Use This Information
Data collected by base64 is used solely for purposes related to delivering a safe, legitimate and high-quality platform service to Malaysian users.
- Processing account registrations, MYR deposits and withdrawals accurately and securely.
- Verifying user identities to prevent fraud and money laundering.
- Sending important notices relating to your account, transactions and policy updates.
- Providing responsive customer support whenever users reach out to us.
- Complying with legal and regulatory requirements applicable in Malaysia.
- Improving the user experience based on usage patterns without exposing individual identities.
3. Cookies & Session Tracking
The base64 platform uses cookies and similar session tracking technologies to keep the platform running smoothly. There are three categories of cookies we use:
Required for core functions such as login, session verification and account security. These cookies cannot be disabled as they directly affect platform operation.
Helps us understand how users interact with the platform — which pages are visited most and where users encounter difficulties. This data is collected anonymously.
Saves user preferences such as language and display settings. Users may opt out of this cookie category through their browser settings without affecting the platform's core functionality.
4. Data Storage, Security & Sharing
All base64 user data is stored on servers protected with industry-grade encryption. We use HTTPS for all communication between user devices and our servers, ensuring data cannot be intercepted in transit.
Data retention periods vary by information type: active account data is kept for as long as the account remains active; transaction data is retained for the period required under Malaysian law; device log data is automatically deleted after 90 days.
Third-Party Sharing: base64 does not sell or rent users' personal data to any third party for marketing purposes. We only share data in the following situations:
- With approved payment providers to process MYR transactions.
- With the relevant authorities when required under Malaysian law.
- With technical service providers bound by strict confidentiality agreements.
5. User Rights & How to Contact Us
As a base64 platform user, you have full rights over your personal data. The following rights are guaranteed to every user:
You have the right to request a copy of the personal data we hold on your account. Requests will be processed within 14 business days.
If any information we hold is inaccurate or outdated, you may request a correction through the account settings section or by contacting customer support.
You may request the deletion of your account and personal data, subject to retention obligations set out under Malaysian law. Deletion requests will be processed within 30 days.
To submit any request related to your privacy rights, please contact our team by email at [email protected] or visit the FAQ for more information. We are committed to responding to every enquiry within a reasonable timeframe.
6. Changes to the Privacy Policy
Base64 reserves the right to update this Privacy Policy from time to time to reflect changes in our data practices, technology or applicable legal requirements. Any material changes will be clearly displayed on the platform, and users will be notified via an in-account notice or registered email.
Continued use of the base64 platform after a change notice has been published will be considered acceptance of the updated Privacy Policy. We encourage users to review this page periodically to stay informed about how we handle their personal data.
Questions About Your Privacy?
The base64 support team is here to help you understand how we handle your personal data. Visit our FAQ page or sign up to start using the platform securely today.
FAQ Create Account